VoIP Handbook: Applications, Technologies, Reliability, and Security The number of worldwide VoIP customers is well over 38 million. Thanks to the popularity of inexpensive, high-quality services, it’s projected to increase to nearly 250 million within the next three years. The VoIP Handbook: Applications, Technologies, Reliability, and Security captures the state of the art in VoIP technology and serves […]

The Business Analyst (BA) plays an important role as liaison between business stakeholders and the technical team (software developers, vendors, etc.), ensuring that business needs are reflected in any software solution. Despite the importance of the job, there is currently no book specifically designed as a comprehensive reference manual for the working BA. The Business […]